Halfpage Readers

Windows

To get your halfpage scanner working on Windows you will need to have the proper drivers installed.

Manual installation

In most cases, the scanner driver will be installed and detected automatically when you connect your scanner to your Windows computer. Windows should recognize the device and install the necessary drivers without any manual intervention.

Prerequisites

• Windows operating system
• Administrator access to your computer
• Downloaded driver file: VCOM_CL_Drivers_v2.1.zip

Installation Steps

Start by downloading the driver from the ScanID Downloads.

Step 1: Locate the Downloaded File

Find the VCOM_CL_Drivers_v2.1.zip file in your Downloads folder (or wherever you saved it).

Step 2: Extract the ZIP File

1. Right-click on VCOM_CL_Drivers_v2.1.zip
2. Select “Extract All…” from the context menu
3. Choose a destination folder (or use the default)
4. Click “Extract”

Step 3: Navigate to the Scanner Driver Folder

1. Open the extracted folder VCOM_CL_Drivers_v2.1
2. Look for a folder named “Scanner Driver”
3. Double-click to open the “Scanner Driver” folder

Step 4: Run the Installer

1. Inside the “Scanner Driver” folder, locate the file named “Scanner Driver Installer.exe”
2. Right-click on “Scanner Driver Installer.exe”
3. Select “Run as administrator” (this ensures the installer has the necessary permissions)

Step 5: Follow On-Screen Instructions

1. A User Account Control (UAC) prompt may appear asking “Do you want to allow this app to make changes to your device?”

   • Click “Yes” to continue

2. The Scanner Driver Installer will launch

   • Read and accept the license agreement (if prompted)
   • Click “Next” or “Install” to proceed
   • Wait for the installation to complete

3. Once installation is finished:

   • Click “Finish” or “Close”
   • You may be prompted to restart your computer

Step 6: Restart Your Computer (if required)

If prompted, restart your computer to complete the driver installation.

Step 7: Connect Your Scanner

1. Connect your scanner to your computer via USB
2. Wait a few moments for Windows to recognize the device
3. Your scanner should now be ready to use

Troubleshooting

Driver Installation Fails

Problem: The installer shows an error or fails to complete.

Solutions:

• Ensure you ran the installer as administrator (right-click → “Run as administrator”)
• Temporarily disable antivirus software, as it may block the installation
• Check that you have administrator rights on your computer
• Try extracting the ZIP file to a different location (e.g., C:\Temp)

Scanner Not Detected After Installation

Problem: The scanner is not recognized even after installing the driver.

Solutions:

• Restart your computer
• Try a different USB port
• Check that the scanner is powered on (if it has a power switch)
• Unplug and replug the scanner
• Open Device Manager (right-click Start menu → Device Manager) and look for any devices with yellow warning icons

USB Device Not Recognized Error

Problem: Windows shows “USB device not recognized” message.

Solutions:

• Try connecting the scanner to a USB 3.0 port (not USB 2.0)
• Test with a different USB cable
• Connect the scanner directly to the computer (not through a USB hub)
• Update your computer’s USB drivers through Device Manager

Verifying Driver Installation

To check if the driver was installed successfully:

1. Press Windows Key + X
2. Select “Device Manager”
3. Look for your scanner under categories like:
   • Smartcard Readers
   • Ports (COM & LPT)
4. If the device appears without a yellow warning icon, the driver is installed correctly

Additional Notes

• Keep the driver files: After successful installation, you may want to keep the extracted driver files in a safe location for future use
• Driver updates: Check the manufacturer’s website periodically for updated drivers
• Multiple computers: You’ll need to install the driver on each computer where you plan to use the scanner
• Windows version compatibility: Ensure the driver version is compatible with your Windows version (Windows 10, 11, etc.)

Alternative Installation Method (Advanced)

If the automatic installer fails or you need to manually install the driver files, you can use the unpacked driver files located in the driver package.

When to Use This Method

Use this alternative method if:

• The Scanner Driver Installer.exe fails to run or complete
• Windows requires you to manually specify driver location
• You need to update an existing driver installation
• The standard installation method doesn’t work

Manual Driver Installation Steps

Step 1: Locate the Driver Files

1. Navigate to the extracted folder: VCOM_CL_Drivers_v2.1
2. Open the “Scanner Driver” folder
3. Inside, you’ll find a folder named “Scanner driver files - Windows 7-10 v1.2”
4. This folder contains the unpacked driver files (INF files, etc.)

Step 2: Open Device Manager

1. Press Windows Key + X
2. Select “Device Manager” from the menu
3. Device Manager will open

Step 3: Locate Your Scanner Device

In Device Manager, look for your scanner. It may appear as:

• An unknown device (with a yellow warning icon)
• Under “Other devices”
• Under “Imaging devices”
• Under “Universal Serial Bus controllers”

If you don’t see it, try connecting/disconnecting the scanner.

Step 4: Update Driver Manually

1. Right-click on the scanner device (or unknown device)
2. Select “Update driver”
3. Click “Browse my computer for drivers”
4. Click “Browse…” and navigate to the folder:
   VCOM_CL_Drivers_v2.1/Scanner Driver/Scanner driver files - Windows 7-10 v1.2
5. Make sure “Include subfolders” is checked
6. Click “Next”
7. Windows will search for and install the driver
8. Click “Close” when installation is complete

Step 5: Verify Installation

1. In Device Manager, your scanner should now appear under the correct category
2. There should be no yellow warning icons
3. The device should show its proper name

Step 6: Test Your Scanner

1. Disconnect and reconnect the scanner
2. Launch your scanning application
3. Verify the scanner is detected and functioning

Need Help?

If you continue to experience issues after following these steps, please contact technical support with the following information:

• Your Windows version (Windows 10, 11, etc.)
• Any error messages you received
• Screenshots of the problem (if applicable)
• Whether the scanner was previously working on this computer
• Which installation method you tried (automatic installer or manual driver files)

Quick Reference

Download file: VCOM_CL_Drivers_v2.1.zip
Installer location: VCOM_CL_Drivers_v2.1/Scanner Driver/Scanner Driver Installer.exe
Run as: Administrator
Restart required: Sometimes (follow on-screen prompts)

macOS

Linux

For using halfpage readers on Linux, all necessary prerequisites should already be met by following the related steps of the Linux installation guide Linux device prerequisites

Once you have installed Identrix, and the prerequisites are met you can connect to a scanner using the Connect a Scanner guide.